Support Manager
Time-to-offer — 9 days
Urgent hire
NDA
iGaming operator in an active growth phase
Challenge
Support workload was increasing, and the team urgently needed 6 new specialists
Internal HR was focused on other priorities and couldn't run high-volume recruiting in parallel. The client started searching on their own but quickly realized: filling 6 identical roles requires dedicated focus and a structured process.
What we did
Ran a thorough briefing to understand the role profile and priorities, then launched the search.
Worked with our own 120,000+ candidate database and private channels — not just the open market.
Filtered by real experience, not just formal CVs — only relevant specialists made it to the client.
Delivered not just resumes, but a structured picture: experience, strengths, risks, expectations.
Maintained a constant backup pool to keep the process moving even if candidates dropped out at the final stage.
Result
First offer: 8 days from vacancy opening
Average time-to-offer: 9 days
From launch to all specialists onboarded: 11 days
One candidate declined on their start date — we found a replacement the same day. We don't close a search until everyone has started. That's why replacement takes a day, not 2 weeks.