Responsibilities include:

• Develop and execute departmental plans, scale team structures, and goals;

• Cultivate excellent long-term relationships with new and existing clients of the company;

• Constant introduction of innovations to increase the LTV of clients within the company;

• Optimize team communication with clients (calls, chats);

• Develop your own team from scratch;

• Search for new opportunities and implement relevant ideas to improve departmental operations.

Our ideal candidate:

• Proficiency in English, Nigerian Pidgin, and Russian at a high level;

• Experience in a call center or customer support role;

• Experience as a team leader/supervisor/ of a team with 15+ members;

• Possesses high stress tolerance, can handle difficult clients, and demonstrates high empathy and understanding of client psychology;

• Willing to relocate to Nigeria after completing training.

Your advantages:

• Experience as a department head or group leader for at least 1 year;

• Experience in organizing the work of the department;

• Sales experience of at least 2 years.

We offer:

• Convenient 5/2 work schedule;

• Class A office, relaxation rooms, modern coffee machines;

• 28 days of paid vacation per year;

• Stable salary payments twice a month (on the 1st and 15th, salary to be discussed during the interview);

• Opportunity to build a new department from scratch and achieve significant results;

• Provision of all necessary equipment for comfortable work;

• Professional growth within the company, the opportunity to unleash your potential and develop alongside the project;

• High-level onboarding;

• Relocation package to Nigeria after completing training.

Key skills